Why Can’t the Pool Professional Provide me the Full Warranty for the Heater Purchased Online?

Just last week, I received an email from a customer. We had previously provided them pexels-photo-221164with a quote to install a new pool heater. The quote for the heater and the labor to install was more than $4,000.

In the email, the customer provided pictures of three heaters from online showing the prices and wondering why we were charging $1,000 dollars more than some of the quoted prices that were listed on the internet.

We politely responded that we would be happy to do the install but there would still be reasonable charges to do the plumbing and piping.

(In the State of Georgia, a pool professional can hook up the pipes for the pool heater to an installed gas line, but, we don’t install gas lines because that is done by a licensed HVAC professional.)

We also informed the customer in the email that we could do the install but there would only be a 60-day warranty on the heater.

As of the date of this writing, I don’t think the customer has responded.

You may be thinking, why can’t you give him the full warranty.

Well, actually, we didn’t make the rules on this.

The major equipment manufacturers have these rules saying that full warranties-up to three years in some cases can only be provided when the installation of the equipment is completed by an authorized installer.

In order to obtain the full warranty, the equipment must have been purchased from an authorized installer who purchased it from a wholesaler, not online.

When a customer pays the higher price for the equipment, they are paying for the knowledge and expertise of that pool professional acquired from years of installation work in the field.

For example, if you were to hire our company to do the install, you are paying for more than 15 years of experience of our company in installing pool equipment.

If you are a “do it yourself” person and you purchase the equipment online and then do the install, make a mistake, you contact the company and want the equipment replaced because it isn’t working.

The manufacturer determines that there was an error completed in the install, but they have to honor the warranty.

After years of this happening, the manufacturer sets the standard that only equipment purchased an installed from an authorized installer can be given the full manufacturers warranty.

So, if you need to purchase new pool equipment, save up and purchase it from an authorized pool professional.

If funds are an issue, the sale can be processed on PayPal and they offer six-month financing on the equipment.

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